At jiliwen Casino, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data jiliwen collects from Filipino players, how we use it, who we share it with, and what rights you have under Philippine data protection law.
Every piece of data transmitted between your device and the jiliwen platform is protected by industry-standard 256-bit SSL encryption — the same level used by major Philippine banks.
jiliwen's data practices are aligned with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
Filipino players have the right to access, correct, and request deletion of their personal data held by jiliwen, in accordance with the Data Privacy Act of 2012.
jiliwen does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the jiliwen platform and services.
jiliwen uses cookies to improve your experience and for analytics. This policy explains exactly which cookies we use, why we use them, and how you can manage your preferences.
jiliwen has a designated Data Protection Officer (DPO) who handles all privacy-related enquiries and requests from Filipino players. Contact details are provided in this policy.
Summary: jiliwen Casino is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy is written in plain, accessible English so you can clearly understand how your information is handled. If you have any questions after reading this policy, please contact our Data Protection Officer at the details provided in Section 14.
This Privacy Policy ("Policy") describes how jiliwen Casino ("jiliwen," "we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "your," or "Player") who access or use the jiliwen website at jiliwen.app and all associated services, games, and features (collectively, the "Platform").
jiliwen is committed to handling your personal data responsibly and in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal data collected through:
By registering for a jiliwen account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
jiliwen collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.
When you create a jiliwen account, we collect the following information:
To comply with Philippine anti-money laundering regulations and PAGCOR requirements, jiliwen may collect copies of government-issued identification documents, including but not limited to:
jiliwen collects data related to your financial transactions on the Platform, including:
We collect data about your activity on the jiliwen Platform, including:
When you access the jiliwen Platform, we automatically collect certain technical data, including:
If you contact jiliwen's customer support team, we collect and retain records of those communications, including live chat transcripts, email correspondence, and any attachments you provide.
Data Minimisation: jiliwen collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, or health data) unless specifically required by law or for responsible gaming purposes.
jiliwen collects your personal data through the following channels:
The majority of the personal data jiliwen holds about you is provided directly by you during the course of your relationship with us, including:
When you access and use the jiliwen Platform, certain technical and behavioural data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device information, session data, and browsing behaviour on the Platform. Please refer to Section 8 of this Policy for full details on our use of cookies and tracking technologies.
In certain circumstances, jiliwen may receive personal data about you from third parties, including:
jiliwen uses the personal data we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, identity data | Contract performance |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Providing gaming services | Gaming activity data, technical data | Contract performance |
| Fraud prevention and security | Technical data, financial data, gaming data | Legitimate interest / Legal obligation |
| Regulatory compliance and AML reporting | All categories as required | Legal obligation |
| Responsible gaming monitoring | Gaming activity data, registration data | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Promotional communications | Registration data, gaming activity data | Consent |
| Platform analytics and improvement | Technical data, gaming activity data | Legitimate interest |
jiliwen will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.
Under the Data Privacy Act of 2012, jiliwen is required to have a lawful basis for processing your personal data. The legal bases on which jiliwen relies are as follows:
The majority of jiliwen's data processing activities are necessary for the performance of the contract between you and jiliwen — specifically, to provide you with access to the jiliwen Platform, process your transactions, and deliver the gaming services you have requested.
jiliwen is subject to a range of legal and regulatory obligations under Philippine law, including obligations under the Anti-Money Laundering Act (RA 9160, as amended), PAGCOR regulations, and the Data Privacy Act of 2012 itself. Processing your personal data is necessary for jiliwen to comply with these obligations.
In certain cases, jiliwen processes your personal data on the basis of its legitimate interests, including the prevention of fraud and abuse, the security of the Platform, and the improvement of jiliwen's services. Where jiliwen relies on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms as a data subject.
Where jiliwen processes your personal data on the basis of your consent — for example, to send you promotional communications or to use non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact our Data Protection Officer or update your account preferences.
jiliwen does not sell, rent, or trade your personal data to third-party marketers. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.
jiliwen engages trusted third-party service providers to assist in operating the Platform. These providers act as data processors on jiliwen's behalf and are contractually bound to process your data only on jiliwen's instructions and in accordance with applicable data protection law. Categories of service providers include:
The games available on the jiliwen Platform are supplied by third-party game providers. These providers may receive limited technical data (such as a pseudonymous player identifier and game session data) necessary to deliver the game to you. Game providers are not permitted to use this data for any purpose other than providing the game service.
jiliwen may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where required by law or in response to a valid legal process. This includes disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).
In the event that jiliwen undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. jiliwen will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.
No International Transfers Without Safeguards: Where jiliwen transfers your personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC regulations, including contractual clauses that impose equivalent data protection standards on the recipient.
jiliwen retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML / regulatory compliance |
| KYC / identity documents | Duration of account + 5 years after closure | AML Act (RA 9160) requirement |
| Financial transaction records | 5 years from transaction date | AML Act / tax compliance |
| Gaming activity logs | 2 years from session date | Dispute resolution / regulatory audit |
| Customer support communications | 2 years from last interaction | Service quality / dispute resolution |
| Marketing preferences and consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical / device logs | 90 days | Security monitoring |
Upon expiry of the applicable retention period, jiliwen will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
jiliwen uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and gather analytics data that helps us improve our services. This section explains what cookies we use and how you can manage them.
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain information about your preferences and activity. Cookies do not contain executable code and cannot access other data stored on your device.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, enable secure transactions, prevent fraud | No — required for the Platform to function |
| Functional | Remember your language preferences, game settings, and display options | Yes — may affect Platform functionality |
| Analytics | Understand how players use the Platform, identify popular games, measure page performance | Yes — via cookie preferences |
| Marketing | Deliver relevant promotional content to you based on your gaming activity and preferences | Yes — via cookie preferences or account settings |
You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed on your device. Please note that disabling strictly necessary cookies will prevent you from logging in to your jiliwen account and using core Platform features.
For instructions on managing cookies in your specific browser, please refer to your browser's help documentation. Common browsers used by Filipino players include Chrome, Firefox, Safari, and Samsung Internet.
jiliwen takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
Your Role in Security: While jiliwen implements robust security measures, you also play an important role in keeping your account secure. Please use a strong, unique password for your jiliwen account, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact jiliwen support immediately.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliwen. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to be informed about how jiliwen collects and uses your personal data. This Privacy Policy fulfils that obligation. If you have any questions not addressed in this Policy, please contact our DPO.
You have the right to request a copy of the personal data that jiliwen holds about you, along with information about how it is being processed. jiliwen will respond to access requests within fifteen (15) business days of receipt.
If any personal data jiliwen holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account information directly through your jiliwen account dashboard, or by contacting our support team.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that jiliwen may be required to retain certain data for regulatory compliance purposes (see Section 7) even after a deletion request is received.
You have the right to object to the processing of your personal data where jiliwen relies on legitimate interests as the legal basis for processing, or where your data is being used for direct marketing purposes. Where you object to direct marketing, jiliwen will cease processing your data for that purpose immediately.
Where jiliwen processes your personal data on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
If you believe that jiliwen has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.
How to Exercise Your Rights: To exercise any of the rights described above, please send a written request to jiliwen's Data Protection Officer at [email protected]. Please include your full name, registered mobile number, and a description of the right you wish to exercise. jiliwen will acknowledge your request within five (5) business days and respond in full within fifteen (15) business days.
21+ Only — Strictly No Minors: The jiliwen Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law. jiliwen does not knowingly collect personal data from individuals under the age of 21. If jiliwen discovers that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the payment method used.
If you are a parent or guardian and believe that your child has registered for a jiliwen account, please contact our Data Protection Officer immediately at [email protected] so that we can take prompt action to close the account and delete all associated data.
jiliwen employs age verification measures at the point of registration and reserves the right to request documentary proof of age at any time during a player's account lifecycle. These measures are in place to protect minors and to comply with jiliwen's obligations under Philippine law and PAGCOR regulations.
The jiliwen Platform may contain links to third-party websites or services, including payment processors and game providers. This Privacy Policy applies only to the jiliwen Platform and does not cover the data practices of any third-party websites or services that you may access through links on the Platform.
jiliwen is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you use in connection with your jiliwen account, including your GCash or Maya application and your bank's online banking platform.
jiliwen reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how jiliwen protects your personal data. Your continued use of the jiliwen Platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy.
jiliwen has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO using the details below.
If you are not satisfied with jiliwen's response to your privacy enquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Now that you know how jiliwen protects your data, join hundreds of thousands of Filipino players enjoying a secure, fair, and exciting gaming experience — backed by Philippine data privacy law.
21+ only. Please play responsibly. Gambling is addictive — know when to stop.